ek9991 Privacy Policy

1 Types of Information Collected

ek9991 collects various types of information for the purpose of providing its services. The information collected is mainly divided into two categories — what you provide directly and information collected automatically.

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and national identity card information
• Financial transaction information, such as bKash / Nagad / Rocket / Upay account numbers
• Password and security question answers
• Messages sent via live chat or email

1.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and language preferences
• Site access times, page visit history, and click data
• Information collected through cookies and similar tracking technologies
• Gaming history, betting amounts, and results

2 Purpose of Data Collection

ek9991 uses user information for the following purposes:

• To complete account registration and identity verification
• To process deposits, withdrawals, and other financial transactions
• To manage bonuses, promotions, and VIP benefits
• To provide customer service and resolve complaints
• To ensure platform security and prevent fraud
• To meet legal obligations and satisfy the requirements of regulatory authorities
• To ensure responsible gaming and identify problematic gaming behavior
• To improve user experience and enhance service quality
• To communicate relevant information and offers via email or messages where applicable

3 Cookie Policy

The ek9991 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

3.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: Help remember your language preferences and other settings.
• Analytics Cookies: Collect statistical information about site usage, which is used to improve services.

It is possible to disable cookies from your browser settings, however this may limit some functionality of the site.

4 Information Sharing and Disclosure

ek9991 never sells your personal information. However, information may be shared with third parties in certain circumstances:

4.1 Service Providers

Necessary information is shared with trusted third parties for payment processing, identity verification, gaming software, and customer support. These providers operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed when required to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations.

4.3 Fraud Prevention

Information may be shared with relevant authorities to prevent money laundering, fraud, or other illegal activities.

5 Data Security Measures

ek9991 has implemented industry-standard technical and organizational measures to protect your information:

• SSL/TLS Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Two-Factor Verification: Two-factor authentication (2FA) is available for account security.
• Firewall and Security Monitoring: Automated 24/7 security monitoring is active.
• Secure Servers: Data is stored on encrypted servers and protected from unauthorized access.
• Staff Training: All staff receive regular training in data protection.
• Security Audits: Regular internal and external security audits are conducted.

Nevertheless, transmitting information over the internet is not completely risk-free. We strive to ensure the highest level of protection, however absolute security cannot be guaranteed.

6 Data Retention Period

ek9991 retains your personal information according to the following policy:

• Information for active accounts is retained for as long as the account remains active.
• Records of financial transactions may be retained for an extended period in accordance with legal obligations.
• Even after an account is closed, some information may be kept for a specific period for fraud prevention and legal purposes.
• After the required period, information is securely deleted or anonymized.

7 User Rights

As a user of ek9991, you have the following rights:

7.1 Right to Access Information

You may request a copy of the information stored about you at ek9991.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

7.3 Right to Delete Information

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be kept due to legal or regulatory obligations.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may opt-out at any time. You can let us know via live chat or by emailing [email protected].

8 Protection of Minors

ek9991 strictly prohibits use of the platform by anyone under the age of 21. Age is verified at the time of registration. If we become aware that a person has opened an account while under the age of 21, that account will be immediately closed and all collected information will be deleted. If parents believe their child has accessed this site, please contact us immediately.

9 Third-Party Links

The ek9991 website may contain links to third-party websites. ek9991 is not responsible for the privacy policies of these external sites. It is recommended that you read the privacy policy of any external site before visiting it.

10 Changes to This Policy

ek9991 may update this privacy policy from time to time. If any significant changes are made, we will notify you via your registered email address or through a notice on the site. Continued use of the site after changes are made will be considered as your agreement to the new policy.

The "Last Updated" date shown at the top of this page indicates the date of the most recent revision to the policy.

11 Responsible Gaming and Data

ek9991 may analyze your gaming history to ensure responsible gaming. This process is fully automated and is carried out for the purpose of early identification of problematic gaming tendencies. Our team may contact you if necessary.

For more information on responsible gaming, please visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to make a request regarding your information, please contact us through the following: