ek9991 Terms and Conditions

1.Definitions and Interpretation

The key terms used in these Terms are defined as follows:

• "Platform" — The ek9991 website and all its associated services.
• "User" or "Member" — Any person who has created an account on ek9991 or is using the platform.
• "Account" — A registered individual user profile on ek9991.
• "Balance" — The total amount held in a user's account, available for play or withdrawal.
• "Bonus Funds" — Balance provided as part of a promotion that can be withdrawn after meeting specified wagering requirements.
• "Real Money" — Funds deposited directly by the user.
• "Services" — All games, betting and other features available on ek9991.

2.Eligibility and Registration

The following conditions must be met to register on ek9991:

• The user must be at least 21 years of age. We may request valid identification for age verification at any time.
• Each individual may create only one account. Creating multiple accounts is explicitly prohibited.
• All information provided at the time of registration must be truthful, accurate and complete.
• The user must register under their own name. Registering under someone else's name or a fictitious identity is prohibited.
• The user must be legally capable of using ek9991's services.

The Company reserves the right to reject any registration application without giving a reason.

3.Account Management

3.1 Account Security

The user is solely responsible for keeping their account password and login details confidential. Any unauthorized access to the account must be reported to our support team immediately. Sharing account details with third parties is strictly prohibited.

3.2 Updating Information

It is the user's responsibility to keep their account information up to date and accurate at all times. Any changes to name, email or payment details must be reported to the support team promptly. Providing false or incomplete information may result in the account being suspended or closed.

3.3 Multiple Accounts

Operating multiple accounts from the same person, household or device is prohibited. If this rule is violated, all associated accounts will be suspended and any accumulated bonus funds will be cancelled.

4.Deposits and Withdrawals

4.1 Deposits

The following methods are accepted for depositing on ek9991: bKash, Nagad, Rocket, Upay and bank transfer. The minimum deposit amount is ৳500 for each method. Once a deposit is completed, it is generally credited to the account instantly. Deposits from third-party accounts or cards are not permitted.

4.2 Withdrawals

The minimum withdrawal amount is ৳1,000. Withdrawals are generally processed within 30 minutes to 3 hours. Withdrawal requests can only be made using the same method used for the deposit. The Company reserves the right to delay or suspend a withdrawal for verification purposes.

• KYC verification may need to be completed before a withdrawal can be processed.
• Withdrawals will be held in cases of suspicious or fraudulent activity.
• To withdraw winnings earned from bonuses, the relevant wagering requirements must be met.

5.Bonuses and Promotions

ek9991 offers various types of bonuses and promotional offers for its members. The following conditions apply to claiming bonuses:

5.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: a deposit of ৳1,000 earns a bonus of ৳2,000, giving a total of ৳3,000; a deposit of ৳16,000 or more earns the maximum bonus of ৳15,000, giving a total of ৳31,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times. This means the bonus amount must be wagered 15 times before it can be withdrawn. There is a specific time limit for meeting the wagering requirement, which applies from the time the bonus is activated.

5.3 General Bonus Terms

• A bonus offer cannot be claimed more than once.
• Bonus funds cannot be withdrawn directly — meeting the wagering requirement is mandatory.
• The Company reserves the right to modify or cancel any promotion.
• If bonus fraud is suspected, the bonus and any winnings earned from it will be cancelled.
• Special bonuses and cashback offers under the VIP program are subject to separate terms.

6.Gaming Rules

All games on ek9991 are operated fairly and transparently. The following rules must be followed when gaming:

• The outcome of each game is determined through Random Number Generator (RNG) technology, which ensures fair play.
• The rules for each game are provided in detail on that game's specific page.
• If a round remains incomplete due to a technical error, the Company reserves the right to cancel that round and refund the wager.
• For sports betting, the rules for each market, deadlines for result announcements and conditions for cancelling bets in special circumstances can be found on the specific sports page.
• ek9991 is not responsible for any loss caused by a loss of internet connection.

7.Prohibited Activities

The following activities are strictly prohibited on the ek9991 platform:

• Participating in fraudulent or deceptive activities.
• Playing games using bots, automated software or artificial intelligence.
• Money laundering or transactions involving illegal funds.
• Artificially accumulating bonuses by abusing the bonus system.
• Attempting to gain unauthorized access to another user's account.
• Attempting to find or exploit any security vulnerabilities in the platform.
• Engaging in harassment, intimidation or offensive behavior through the platform.
• Playing on behalf of another user or using another user's account.

In the event of a violation of any of the above rules, the relevant account will be immediately suspended or permanently closed, and legal action may be taken if necessary.

8.Privacy and Data Protection

ek9991 places the highest importance on protecting users' personal information. We keep all data secure using SSL encryption technology. Users' personal information is not sold or transferred to third parties, though exceptions may apply to meet legal requirements.

To learn more about the collection, storage and use of data, please read our Privacy Policy.

9.Limitation of Liability

ek9991 is not liable for the following:

• Financial losses incurred as a result of gaming activity.
• Losses caused by issues with internet connectivity, devices or software.
• Any loss caused by the activities or services of third parties.
• Losses caused by unexpected technical errors or disruptions during maintenance.
• Any loss resulting from the user's own negligence or improper use.

Our maximum liability shall not under any circumstances exceed the amount deposited by the user.

10.Account Suspension and Closure

10.1 Closure by the Company

The Company may suspend or close an account in the following circumstances:

• If any part of these Terms is violated.
• If fraudulent or suspicious activity is detected.
• If false or misleading information is provided.
• If required by legal instructions or the direction of a regulatory authority.

10.2 Closure by the User

A user may request the closure of their account at any time. It is advised to withdraw all valid balance from the account before making the request. Once an account is closed, bonus funds will be cancelled.

11.Responsible Gaming

ek9991 gives responsible gaming the highest priority. We believe that gaming is a form of entertainment and should never be the cause of financial problems. We provide the following features for users:

• The ability to set deposit limits.
• The ability to temporarily or permanently exclude yourself (Self-exclusion).
• The ability to set betting limits.
• Responsible gaming guidance through 24/7 Bengali-language support.

If you feel that gaming is having a negative impact on your life or the life of someone you know, please visit our Responsible Gaming page.

12.Changes and Amendments

ek9991 reserves the right to change or amend these Terms at any time. For significant changes, the user will be notified by email or through the platform. If the user continues to use the platform after the updated Terms are published, they will be considered to have agreed to the new Terms.

The latest Terms will always be available on this page. It is advised to check this page regularly to stay up to date.

13.Contact and Dispute Resolution

If you have any questions, complaints or disputes regarding these Terms, please contact our support team first:

• Live Chat: 24/7 Bengali-language support — via the live chat button on the platform.
• Email: [email protected]

For dispute resolution, we will first attempt to resolve issues through discussion. If both parties cannot reach an agreement, the company's decision will be considered final. The latest version of these terms and conditions will apply to all disputes.